Frequently Asked Questions


Are you a new or existing user?

1. Why Perry?

falcon

Perry is a Peregrine Falcon - the fastest bird on earth. Our system offers Fast Aerial Low Cost Office Networking. In a nutshell, a pretty damn quick internet service over the rooftops of London!
 
You'll find lots more info for bird geeks on Wikipedia here.

2. How does it work?

Simple really. We survey your building and see if your location is compatible with our existing aerial internet system.
 
It is? Then we can install an antenna on your roof or outside your office window(s), together with our router which feeds the internet into your office systems.
 
If we can't reach you immediately then we pop you on our map, invite you to our next PDQ networking event (generally held in Soho bars!) and contact you the moment our rapidly expanding network can hook you up!

3. More details please...

We're not reliant on either phone lines or cable TV fibre optics in the street. Virtually every other internet service is. Instead, we deliver our signal using rooftop antennae, linked to some very fast fibre optic connections which hook our equipment (and hence our users) up to the internet as a whole.
 
A single link with our antennae can deliver up to 1000Mbps in both directions (downstream and upstream) and so our tech is over-engineered for the services we're quoting, which range from 63Mbps to 250Mbps per customer site. We use significantly higher frequencies than ordinary wifi systems and directional antennae to control our signal path. Transmission requires line-of-sight but can travel over several kilometres, so distance is unlikely to be an issue!

4. What happens if it rains etc?

The same thing that happens when you use your cell phone in the rain. Nada. And as a bonus, your keypads keep working too! In fact the only thing we have to worry about is maintaining clear pathways between all our antennas and transmitters. And as we build our network we'll be creating multiple paths between our antennae systems so we can reroute if there's any obstruction and so ensure no interruption of your service.

5. Why is upload speed important?

Uploading larger files on most internet connections can take a very long time. Far too long really! This is because these systems typically offer 10-30% of their download speed for uploads.
 
So while you're waiting you check the FTSE or Facebook - which slows down your laptop while you are uploading that important video that needs to be at your clients pretty damn quick (like what we did there?).
 
But with uploads as fast as downloads, Pretty Damn Quick becomes a lifesaver, turning a job that once perhaps took hours into minutes. Time you can then use to discuss your upload(s) with your clients. Or go to the pub!

6. What options do you offer?

1. Choose your speed - 63Mbps 125Mbps 250Mbps
 
2. Choose between a one year prepaid contract with a one-off £299 installation cost, or a 3 month contract with a £499 installation cost.
 
Once you are out of either initial contract you move on to a rolling monthly contract with 30 days notice. If you decide to leave us then if we'll pay £100 back to you for the safe return of our (used) kit.

7. You want to speak to my neighbours?

Once we're on a rooftop etc., we can supply an entire building (and near neighbours using fast wifi tech) and we'd like to give everyone access to our incredibly fast internet.
 
So if you refer another business to us we'll give you some free internet - a gift from us for being one of our early adopters.
 
Every customer using a shared rooftop antenna is fire-walled to ensure complete privacy.

8.1. What is the difference between PDQ and BT Infinity?

British Telecom owns nearly all of the country's phone lines, and almost all internet services (including many of the so-called "fibre" systems) rely on that same copper cable that could have been installed last century.
 
PDQ is aerial - we don’t need these phone lines, so while almost everyone else is stuck using the same old fashioned tech you are on a different, modern system. Less people means a faster more reliable service. Our slowest option matches BT real world performance downstream and will be at least 3x faster upstream - often a lot more.

8.2. So what about PDQ v. Virgin?

Virgin can supply fibre optic connections right to the premises where they have been able to dig up the street and lay their more modern fibre-optic network. Originally envisaged for cable TV systems, fibre offers better bandwidth (and hence speed) compared to phone cables. But curiously Virgin restrict upload speed to 10% of download, unless you purchase much more expensive solutions from them.
 
Virgin have just introduced up to 200Mbps speeds on some of their network, this means the fastest upload you'll get from Virgin is 20Mbps. We admit our slowest option is nowhere near as fast as Virgin downstream (but note that our fastest is faster!) but, crucially, is 3x quicker upstream.
 
If you need to regularly upload larger digital content then PDQ is a complete "no brainer" in terms of performance.

8.3. How does PDQ compare with a leased line?

A leased line offers a robust internet service at speeds typically up to 100Mbps and will provide the same speed downstream and upstream.
 
But such systems have significant installation and running costs that make them considerably more expensive than the equivalent PDQ solution, and our faster options are up to 2.5 times faster than a leased line - both upstream and downstream again.
 
We expect our service to be of particular interest to smaller, boutique companies who simply cannot afford conventional leased line systems.

9. Can I combine PDQ with another system for resilience and peace of mind?

Yes! If uninterrupted internet is crucial to your business why not have a "best of both worlds" solution - retain your existing copper/fibre connection at street level and add in our aerial solution alongside.
 
This really is resilient because Pretty Damn Quick doesn't use any of the street kit (cabling, junction boxes, telephone exchanges, etc.) used by other internet providers.

10. So what exactly goes on my roof / outside my window(s)?

Our antenna systems come in two styles. The first is a small dish, up to 300mm in diameter. The second is a rectangular unit, around 400mm tall x 120mm wide. The choice of unit is determined by the site conditions and situation.
 
Wall fixings are simple, and secure - an antenna is not especially heavy. We need a single power feed inside your office(s) and a single ethernet (CAT5a or better) cable link to the antenna. The antenna is powered over the same cable - no additional power supply is required on the roof itself.
 
Finally our router is a small metal box that sits on a shelf in your office. This equipment stays powered up all the time, and the combined power consumption is less than a single 60W light bulb.

11. What's this PDQ hotspot network all about then?

Everywhere we install also becomes a member of the PDQ hotspot network, lots of wifi access points for all our users (but no-one else) to take advantage of our incredibly fast internet as they roam around town etc.
 
Security is tight so we don't get swamped, only genuine PDQ users can access this system, but once logged on it's reliable and fast - unlike far too many other hotspot networks which can be a pain to access and or use effectively.

12. And finally... What is PDQ's homeVPN?

VPN stands for Virtual Private Network. Using whatever internet connection you already have at home (or anywhere else for that matter) we can "tunnel" a direct link to your office, so each of your devices (computer, smartphone, VoIP phone etc.) thinks it's there at work (and so does everyone else!).
 
Then all the services you have at the office (filesharing, printing etc.) are available to you at your remote location. This is a securely encrypted connection (safe and private) that will be as fast as the internet can allow.

1. Do you have a referral scheme?

Yes. Everyone you recommend who signs up to our system gets you one free month's service (as a credit on your account with us). You'll find more info here.

2. Can I go faster/slower please?

Yes. After the first three months you can change speed up or down on 30 days notice, subject to a maximum of 3 speed changes per annum.

3. My connection seems slow today...

We provide a number of online tools to help us monitor your system. Please visit our diagnostics page and then submit these results to us. This will raise a priority support ticket and we'll be in touch PDQ!

4. How do I use the HomeVPN?

This works with almost any internet connection from any other location, and connects you direct to your office, as if you were physically there.
 
For detailed setup instructions (and software download if necessary) for most common devices please login at our Customer Portal.
 
If your device is not listed, please raise a support ticket and we'll get things sorted out PDQ!

5. How do I set up a device to use the PDQ hotspot network?

Devices must be registered to use our hotspot network. This prevents unauthorised use and keeps things fast for our genuine users.
 
To set things up for your device (laptop, snartphone, tablet etc.), please follow login to our Customer Portal and choose "Pretty Damn Hot(spot)".

6. What happens at the end of my initial contract?

Whether you took an annual contract or our three month starter plan, you move on to a monthly rolling contract as it ends. This is all seamless and there's no interruption to your service. You can also change speeds (up or down) if you wish.
 
Monthly fees are collected on your registered card (please use our Customer Portal you keep your card details up to date) and will reflect any credit you have with us at all times.

7. What happens if I move premises?

Because we're an aerial system we will need to do a site survey at your new location.
 
If we can supply, then we'll install new duplicate kit ahead of your move, and configure things exactly as they are at your old location. There is no setup charge if/when you move location.
 
If we are unable to supply at the new location then if you are on a one year pre-paid contract we will refund half (50%) of the outstanding balance. On either plan we will pay you £100 for the safe return of our (used) equipment.

8. How do I update my payment details (new card etc.)?

Please login at our Customer Portal, raise a support ticket and choose "Update my payment details". Alternatively, you may Contact Us by email or phone.

9. How does your Service Level Agreement operate?

We publish our Service Level Agreement under our Terms and Conditions. If your service is interrupted for ANY reason such that we fail to meet that specified target in any ONE month then we will credit you with TWO free month's service.

10. Is my data and identity secure with PDQ?

Yes, we take data protection and confidentality seriously. Please read our Privacy Policy which details how we use your information, and also confirms that we will NEVER sell or share your info to third parties outside the audacIT group of businesses.